Many CEOs feel their company is running very slowly, but cannot point exactly to which department or individual is the problem. Dissection meetings often devolve into a Blame game. That's when you need a serious Process Audit.
Inheriting the Lean Six Sigma philosophy (identifying and eliminating defects/waste), OXMODE packaged an extremely lean audit framework via 4 direct interview questions with staff.
Question 1: "What repetitive task consumes most of your time daily?"
Purpose: Identify Technology Bottlenecks. Answers are usually: "I have to re-enter info from system A to B", "I have to download files and rename them". These are golden candidates (Low-hanging fruits) for Robotic Process Automation (RPA).
Question 2: "When you need info about X, where do you look and who do you ask?"
Purpose: Discover Data Silos. If 3 people cite 3 different sources (Person A saves an Excel file, on Drive, in Zalo chat), the company lacks a Single Source of Truth. Decisions made on disjointed data lead to disaster.
Question 3: "When work gets stuck, what is the most frequent reason?"
Purpose: Identify Human Bottlenecks. Typical answers: "The boss is traveling and hasn't approved", "Accounting replies slowly". If all bottlenecks point back to the Founder, the company can never scale due to the Micromanagement trap.
Question 4: "If you had a magic wand to change 1 process, what would it be?"
Purpose: Spark Bottom-up Innovation. The person doing the actual work is the best expert on it. Sometimes, the most elegant solution comes from a junior employee who has been frustrated long enough.
